Shipping & Return Policy
Shipping Policy
Thank you for shopping with The Pinklish! We’re delighted to provide you with high-quality cosmetic products that enhance your beauty and style. To ensure you have a seamless shopping experience, we’ve outlined our shipping policy below:
- Shipping Options:
We offer several shipping options to meet your needs:
- Standard Shipping: Estimated delivery within [X] business days.
- Express Shipping: Estimated delivery within [Y] business days.
- International Shipping: Available for select destinations. Estimated delivery times may vary depending on your location.
Please note that delivery times may be affected by factors such as order volume, public holidays, and unforeseen circumstances. We’ll do our best to keep you informed of any delays.
- Shipping Fees:
Shipping fees are calculated based on your location, chosen shipping method, and the total weight of your order. You can view the shipping costs during the checkout process before finalizing your purchase.
- Order Processing:
We strive to process and ship orders as quickly as possible. Orders are typically processed within [X] business days. Please allow additional time during peak shopping seasons or promotional events.
- Tracking Your Order:
Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your package and estimate its arrival.
- International Shipping:
For our valued international customers, please note that customs and import duties may apply in your country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. Please check with your local customs authorities for more information on potential fees.
- Shipping Address:
Please ensure that your shipping address is accurate and complete during checkout. We cannot be responsible for delivery issues resulting from incorrect or incomplete addresses. If you need to update your shipping information after placing an order, please contact our customer support team as soon as possible.
- Order Tracking and Support:
If you have any questions about your order’s status or require assistance with tracking, please don’t hesitate to reach out to our customer support team at [hello@pinklish.com]. We’re here to assist you.
Return Policy
Thank you for shopping at The Pinklish! We strive to provide you with high-quality cosmetic products, and your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
- Returns and Exchanges:
We accept returns and exchanges on most items within [X] days of the purchase date. To be eligible for a return or exchange, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as your order number or receipt, is required.
- Certain products, such as opened cosmetics or personalized items, may not be eligible for returns due to hygiene or customization reasons. Please check the product description for specific return eligibility.
- How to Initiate a Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team at [hello@pinklish.com] to request a Return Merchandise Authorization (RMA) number.
- Once you receive your RMA number, securely package the item(s) you wish to return, including all original packaging and accessories.
- Include a copy of the RMA confirmation email or a note with your order number, name, and contact information inside the package.
- Ship the package to the address provided in the RMA confirmation email.
- Return Shipping:
The cost of return shipping is the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable shipping method to ensure that your return is received.
- Refunds and Processing:
Once we receive your returned item and inspect it, we will process your refund or exchange. The processing time may vary but generally takes [X] business days. We will notify you via email once your return is processed.
- Refunds: If your return is approved, we will initiate a refund to your original payment method. The timeframe for the credit to appear in your account may vary depending on your payment provider.
- Exchanges: If you requested an exchange, we will ship the replacement item to you using our standard shipping method.
- Contact Us:
If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer support team at [hello@pinklish.com]. We are here to assist you and address any concerns you may have.
- Policy Changes:
We reserve the right to modify or update this return policy at any time. Any changes will be posted on our website, and the date of the latest revision will be indicated.
Thank you for choosing The Pinklish for your cosmetic needs. We value your trust and are committed to providing you with a positive shopping experience.
